Appointments
As a client, being prepared to receive your service is just as important as receiving the services itself.  In order to enjoy your full service it is imperative that you are present and prepared for your treatment.  Arriving prior to your appointment start time is suggested so that you can take a few moments to relax and enjoy our tranquil waiting area.  Our therapists are highly trained and will respect your comfort and modesty at all times by utilizing conservative draping techniques.  Please complete our Client Intake Form prior to your arrival.  As always please take advantage of our online appointment booking capabilities.

Outcall Services
Tocar Spa offers our full range of services in the comfort of your home.  Travel time and distance factor into our scheduling; please keep this in mind while considering your appointment time and date. Prior to our therapist’s arrival please make the proper arrangements to ensure that your space meets our specifications.

Standard Operating Guidelines (Outcall Services)
Our therapists require a room with at least 8’ x 8’ treatment space. Our therapists appreciate a safe and clean environment from which to work from.  If these conditions are not met, or if our therapist feels that no reasonable efforts are/were made to satisfy these conditions, it is within our rights to immediately terminate the session and request full payment for service.

Appointment Confirmations
You are required to give at least a 24 hour notice in order to cancel or make adjustments your scheduled appointment. As a courtesy our system will send an appointment reminder for all scheduled appointments. Provided we have a valid email address you will receive an electronic confirmation for your appointment 48 hours in advance of your appointment. If you do not receive an appointment reminder, you are still responsible for arriving on time to your scheduled appointment. We may as an additional courtesy remind you of your appointment via telephone. A telephone appointment reminder is not guaranteed, nor does a lack of one signify a void in our cancellation policy.

Cancellations
All services are reserved by credit card or gift card/certificate.

Since we turn away other clients to hold your reservation any cancellations with less than 24 hours’ notice (or no-shows) will result in full charges on your credit card (or the equivalent deduction from gift certificates). This applies towards promotional vouchers and all booking promotions.  We reserved your appointment time just for you. Should you need to reschedule or cancel your appointment, we kindly ask for 24-hours’ notice so that we can schedule another guest and keep our service providers booked.

The cancellation charges will be applied to the credit card or gift card used to confirm your appointment.  Payment in advance may be required for those with a history of no shows or cancelled appointments without 24-hours’ advance notice.

Inclement Weather

Safety first! We have a liberal inclement weather policy. If you are unable or unwilling to travel to your appointment during an inclement weather spell we will not enforce our 24 hour cancellation notice policy. We will keep you informed about the status of the clinic through our website, phone, or via email. Please reach out to us directly if you have any questions regarding the status of your appointment.

Pricing
Tocar Spa reserves the right to modify, discontinue, or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met.  If you have any questions, please contact us when booking your service.

Gratuities
While very much appreciated, tipping is left to the discretion of our clients.

Method of Payment
We accept all major credit cards, debit cards, business and personal checks and cash.

Age Requirement
The Spa is an adult oriented atmosphere; therefore we are not able to accept appointments for children under the age of 16 years, unless accompanied by a parent. Children under the age of 18 are not allowed in the spa unless they are receiving services. Children under the age of 18 may need a signed waiver and/or accompaniment by a parent or adult guardian for services.  Online bookings cannot be made by or for persons under 18 years of age.  Please contact the spa for further information.

Gift Certificates / Gift Cards
All gift certificate / gift card sales are final. The dollar value of a purchased gift certificate / gift card cannot be applied towards the purchase of any other promotional sales or discounts.