Our Policies

COVID-19: UPDATED CLINICAL POLICIES AND PROCEDURES


1. Clients must sanitize hands prior to treatment

    • Clients will be required to sanitize hands prior to appointment, either with soap and water or via hand sanitizer.

2. Enhanced cleaning and sanitization options


3. One in-One-Out Policy

  • To promote effective social distancing in our waiting area we are implementing a new one-in-one-out policy. This new policy requires clients to:
    • Call us at 443-718-0611 when you arrive.  We will call you back to let you know when it is safe to enter our suite. 
    • Wait patiently in your car until we call you. We suggest leaving the air conditioning on in your car while waiting. This will prevent a rise in body temperature, which could affect your ability to receive your treatment.
    • Walk directly into the treatment room where your therapist will be waiting to greet you.

4. Pre Treatment Temperature Check

  • We will conduct a contactless forehead temperature scan of each client entering our clinic. The screening threshold we are monitoring is temperatures between 100 – 100.4℉ and above.  If your temperature is at or above 100.4°, we will not be able to accommodate your appointment.

 

  • In order to reduce any false-positive tests, or misreads due to the outside temperature, we ask that you turn on your air conditioning in your car as you wait to be called.

5. Enhanced Intake Questionnaire

  • Please prepare to be asked the following questions during your pre-appointment intake:
    • Do you have COVID-19?
    • Have you had COVID-19 or recently recovered from COVID-19?
    • Have you been exposed to or been in close contact with anyone who has COVID-19?
    • Have you traveled out of the country in the last 30 days or to any city considered to be a “hot spot” for COVID-19 infections?

6. Contactless Checkout

  • To minimize interaction in the lobby area and keep our other customers and staff at a safe distance. We are offering options for our customers to conduct a contactless checkout by either:

    • Checking out prior to arriving for their treatment.
    • Checking out from the treatment room.

7. High-Risk Patients not Allowed

  • Unfortunately, clients with weakened immune systems are a particularly high risk to contract COVID-19. To minimize the risk of exposure to our clients and staff we are asking that these customers delay scheduling their appointments until further notice.

8. Limited Lobby Seating

  • We are creating more space in the lobby area by removing some of the seating. This will help us create an ideal space to promote proper physical distancing within our clinic.

9. Limited Treatment Sessions Per Day

  • To minimize the risk of exposure to COVID-19 we are adding additional time (15-30 minutes) between sessions to more thoroughly sanitize the treatment rooms. This, unfortunately, means that we will not be able to treat as many customers as we have in the past.



Appointments

As a client, being prepared to receive your service is just as important as receiving the services itself.  In order to enjoy your full service, it is imperative that you are present and prepared for your treatment.  Arriving prior to your appointment start time is suggested so that you can take a few moments to relax and enjoy our tranquil waiting area.  Our therapists are highly trained and will respect your comfort and modesty at all times by utilizing conservative draping techniques.  Please complete our Client Intake Form prior to your arrival.  As always please take advantage of our online appointment booking capabilities.


Appointment Confirmations

You are required to give at least a 24-hour notice in order to cancel or make adjustments your scheduled appointment. As a courtesy, our system will send an appointment reminder for all scheduled appointments. Provided we have a valid email address you will receive an electronic confirmation for your appointment 48 hours in advance of your appointment. If you do not receive an appointment reminder, you are still responsible for arriving on time for your scheduled appointment. We may as an additional courtesy remind you of your appointment via telephone. A telephone appointment reminder is not guaranteed, nor does a lack of one signify a void in our cancellation policy.


Cancellations

All services are reserved by credit card or gift card/certificate.

Since we turn away other clients to hold your reservation any cancellations with less than 24 hours’ notice (or no-shows) will result in full charges on your credit card (or the equivalent deduction from gift certificates). This applies to promotional vouchers and all booking promotions.  We reserved your appointment time just for you. Should you need to reschedule or cancel your appointment, we kindly ask for 24-hours’ notice so that we can schedule another guest and keep our service providers booked.

The cancellation charges will be applied to the credit card or gift card used to confirm your appointment.  Payment in advance may be required for those with a history of no-shows or canceled appointments without 24-hours’ advance notice.


Inclement Weather

Safety first! We have a liberal inclement weather policy. If you are unable or unwilling to travel to your appointment during an inclement weather spell we will not enforce our 24-hour cancellation notice policy. We will keep you informed about the status of the clinic through our website, phone, or via email. Please reach out to us directly if you have any questions regarding the status of your appointment.


Pricing

Tocar Spa reserves the right to modify, discontinue, or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met.  If you have any questions regarding our pricing, please contact prior to booking your service.


Gratuities (Tipping)

While very much appreciated, tipping is left to the discretion of our clients.


Method of Payment

We accept all major credit cards, debit cards, and cash.


Age Requirement

The Spa is an adult-oriented atmosphere; therefore we are not able to accept appointments for children under the age of 16 years unless accompanied by a parent. Children under the age of 18 are not allowed in the spa unless they are receiving services. Children under the age of 18 may need a signed waiver and/or accompaniment by a parent or adult guardian for services.  Online bookings cannot be made by or for persons under 18 years of age.  Please contact the spa for further information.


Gift Card / Gift Certificate

All gift certificate/gift card sales are final. The dollar value of a purchased gift certificate/gift card cannot be applied towards the purchase of any other promotional sales or discounts. The promotional value of gift certificates/gift cards expires one year from the date of purchase. The dollar value of any gift certificate/gift card issued from Tocar Spa never expires.


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