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OUR POLICIES
MASSAGE. RECOVER. RESTORE.
— General
terms and conditions
— Booking
Scheduling + Gift Certificates /Cards/ Packages
— Policies
for Cancellation + Rescheduling

— General terms
and conditions

Agreement between User and www.tocarspa.com 

Welcome to www.tocarspa.com. The www.tocarspa.com website (the “Site”) is comprised of various web pages operated by Tocar LLC (“Tocar Spa”). www.tocarspa.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of www.tocarspa.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference. 

 www.tocarspa.com is an E-Commerce Site. 

The purpose of this website is promote Tocar Spa’s massage therapy services as well as other related wellness and self-care content.

 Electronic Communications 

Visiting www.tocarspa.com or sending emails to Tocar Spa constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing. 

Children Under Thirteen 

Tocar Spa does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.tocarspa.com only with permission of a parent or guardian. 

Cancellation Policy 

All services are reserved by credit or debit card, no exception. 

Any cancellations that occur with less than 24 hours’ notice (or no-shows) will result in full charges on your credit or debit card . This applies to promotional vouchers and all booking promotions.  The cancellation charges will be applied to the credit card or gift card used to confirm your appointment.  Payment in advance may be required for those with a history of no-shows or canceled appointments without 24-hours’ advance notice.

Please contact us at [email protected] with any questions. 

Refund Policy 

We do not offer refunds on any retail products or gift cards/ gift certificates. All sales are final.

Links to Third Party Sites/Third Party Services 

www.tocarspa.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Tocar Spa and Tocar Spa is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Tocar Spa is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Tocar Spa of the site or any association with its operators. 

Certain services made available via www.tocarspa.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.tocarspa.com domain, you hereby acknowledge and consent that Tocar Spa may share such information and data with any third party with whom Tocar Spa has a contractual relationship to provide the requested product, service or functionality on behalf of www.tocarspa.com users and customers. 

 No Unlawful or Prohibited Use/Intellectual Property 

You are granted a non-exclusive, non-transferable, revocable license to access and use www.tocarspa.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Tocar Spa that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. 

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Tocar Spa or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. 

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Tocar Spa content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Tocar Spa and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Tocar Spa or our licensors except as expressly authorized by these Terms. 

International Users 

The Service is controlled, operated and administered by Tocar Spa from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Tocar Spa Content accessed through www.tocarspa.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations. 

Indemnification 

You agree to indemnify, defend and hold harmless Tocar Spa, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Tocar Spa reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Tocar Spa in asserting any available defenses. 

 Arbitration 

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions. 

Class Action Waiver 

Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Tocar Spa agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. 

Liability Disclaimer 

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. TOCAR LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME. 

TOCAR LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. TOCAR LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TOCAR LLC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF TOCAR LLC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. 

Termination/Access Restriction 

Tocar Spa reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Maryland and you hereby consent to the exclusive jurisdiction and venue of courts in Maryland in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section. 

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Tocar Spa as a result of this agreement or use of the Site. Tocar Spa’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Tocar Spa’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Tocar Spa with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. 

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Tocar Spa with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Tocar Spa with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English. 

Changes to Terms 

Tocar Spa reserves the right, in its sole discretion, to change the Terms under which www.tocarspa.com is offered. The most current version of the Terms will supersede all previous versions. Tocar Spa encourages you to periodically review the Terms to stay informed of our updates. 

Contact Us 

Tocar Spa welcomes your questions or comments regarding the Terms: 

Tocar LLC 

10630 Little Patuxent Parkway Suite 128

Columbia, Maryland 21044   

Email Address: 

[email protected] 

Telephone number: 

443-718-0611 

— Booking +
Certificates/gifts

All gift certificates, gift cards, and package sales are final. The dollar value of a purchased gift certificate, gift card, or package cannot be applied towards the purchase of any other promotional sale or discount.

The promotional value of all gift certificates, gift cards, and packages expire one year from the date of purchase. The dollar value (paid amount) of any gift certificate, gift card, or package issued directly from Tocar Spa never expires.

Age Requirement

The Spa is an adult-oriented atmosphere; therefore we are not able to accept appointments for children under the age of 16 years unless accompanied by a parent. Children under the age of 18 are not allowed in the spa unless they are receiving services. Children under the age of 18 may need a signed waiver and/or accompaniment by a parent or adult guardian for services. Online bookings cannot be made by or for persons under 18 years of age. Please contact the spa for further information.

Pricing

Tocar Spa reserves the right to modify, discontinue, or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met. If you have any questions regarding our pricing, please contact us prior to booking your service.

— Cancellation +
Rescheduling

You are required to give at least a 24-hour notice in order to cancel or make adjustments to your scheduled appointment. As a courtesy, our system will send an appointment reminder for all scheduled appointments. Provided we have a valid email address you will receive an electronic confirmation for your appointment 48 hours in advance of your appointment. If you do not receive an appointment reminder, you are still responsible for arriving on time for your scheduled appointment. We may as an additional courtesy remind you of your appointment via telephone. A telephone appointment reminder is not guaranteed, nor does a lack of one signify a void in our cancellation policy.

All services are reserved by credit or debit card, no exception. 

Any cancellations that occur with less than 24 hours’ notice (or no-shows) will result in full charges on your credit or debit card . This applies to promotional vouchers and all booking promotions.  The cancellation charges will be applied to the credit card or gift card used to confirm your appointment.  Payment in advance may be required for those with a history of no-shows or canceled appointments without 24-hours’ advance notice.

Inclement Weather

Safety first! We have a liberal inclement weather policy. If you are unable or unwilling to travel to your appointment during an inclement weather spell we will not enforce our 24-hour cancellation notice policy. We will keep you informed about the status of the clinic through our website, phone, or via email. Please reach out to us directly if you have any questions regarding the status of your appointment.

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— Our offers
Massage. Recover. Restore.
The benefits of a good massage last far beyond the treatment session.